{"id":3137,"date":"2023-09-04T09:11:15","date_gmt":"2023-09-04T09:11:15","guid":{"rendered":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/?page_id=3137"},"modified":"2023-09-04T09:23:24","modified_gmt":"2023-09-04T09:23:24","slug":"indeks-kepuasan-masyarakat","status":"publish","type":"page","link":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/indeks-kepuasan-masyarakat\/","title":{"rendered":"Indeks Kepuasan Masyarakat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3137\" class=\"elementor elementor-3137\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-610bddb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"610bddb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50eca24\" data-id=\"50eca24\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e2c0823 elementor-widget elementor-widget-heading\" data-id=\"e2c0823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Indeks Kepuasan Masyarakat 2023<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e95c4d elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"3e95c4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6561\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-6561\" aria-expanded=\"false\">Triwulan I<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-6562\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6562\" aria-expanded=\"false\">Triwulan II<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-6561\" aria-expanded=\"false\">Triwulan I<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6561\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6561\" tabindex=\"0\" hidden=\"false\"><table style=\"height: 511px\" width=\"946\"><tbody><tr><td width=\"47\"><p style=\"text-align: center\">NO.<\/p><\/td><td width=\"363\"><p>UNSUR PELAYANAN<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">NILAI UNSUR PELAYANAN<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">1.<\/p><\/td><td width=\"363\"><p>Persyaratan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,32<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">2.<\/p><\/td><td width=\"363\"><p>Prosedur Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,49<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">3.<\/p><\/td><td width=\"363\"><p>Kecepatan Waktu Dalam Memberikan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,37<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">4.<\/p><\/td><td width=\"363\"><p>Pelayanan sudah sesuai dengan ketentuan tanpa biaya (Gratis).<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,88<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">5.<\/p><\/td><td width=\"363\"><p>Produk Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,44<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">6.<\/p><\/td><td width=\"363\"><p>Kompetensi\/Kemampuan Petugas dalam Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,49<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">7.<\/p><\/td><td width=\"363\"><p>Prilaku Petugas dalam Memberikan Pelayanan terkait Kesopanan dan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,35<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">8.<\/p><\/td><td width=\"363\"><p>Kualitas Sarana dan Prasaran<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,25<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">9.<\/p><\/td><td width=\"363\"><p>Penangan Pengaduan Penggunaan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,31<\/p><\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p><p>Maka untuk mengetahui nilai indeks unit pelayanan Kecamatan Antapani dapat dihitung dengan cara sebagai berikut:<\/p><p>(0,37 x 0,111) + (0,39 x 0,111) + (0,37 x 0,111) + (0,43 x 0,111) + (0,38 x 0,111) + (0,39 x 0,111) + (0,37 x 0,111) + (0,36 x 0,111) + (0,37 x 0,111) +\u00a0 = <strong><em>Nilai indeks adalah<\/em><\/strong><strong><em> =3,4<\/em><\/strong><strong><em>3<\/em><\/strong><\/p><p>Dengan demikian nilai indeks unit pelayanan Kecamatan Antapani hasilnya dapat disimpulkan sebagai berikut:<\/p><ol><li>Nilai IKM setelah dikonversi = Nilai indeks x Nilai Dasar<\/li><\/ol><p style=\"text-align: left\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03,43 x 25 = <strong><em>85,71<\/em><\/strong><\/p><ol><li>Mutu pelayanan <strong>B<\/strong><\/li><li>Kinerja unit pelayanan Kecamatan Antapani adalah <strong>Baik<\/strong><\/li><\/ol><p>Adapun unsur pelayanan yang mendapat nilai terendah adalah unsur pelayanan <strong><em>Kualitas Sarana dan Prasarana <\/em><\/strong>\u00a0dengan nilai indeks sebesar <strong><em>3,2<\/em><\/strong><strong><em>5<\/em><\/strong><strong><em>.<\/em><\/strong> sedangkan nilai tertinggi adalah unsur <strong><em>Kewajaran Biaya\/Tarif Dalam Pelayanan <u>GRATIS<\/u><\/em><\/strong><strong><em><u>.<\/u><\/em><\/strong> \u00a0dengan nilai indeks sebesar <strong><em>3<\/em><\/strong><strong><em>,<\/em><\/strong><strong><em>88<\/em><\/strong><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-6562\" aria-expanded=\"false\">Triwulan II<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-6562\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-6562\" tabindex=\"0\" hidden=\"hidden\"><table style=\"height: 511px\" width=\"946\"><tbody><tr><td width=\"47\"><p style=\"text-align: center\">NO.<\/p><\/td><td width=\"363\"><p>UNSUR PELAYANAN<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">NILAI UNSUR PELAYANAN<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">1.<\/p><\/td><td width=\"363\"><p>Persyaratan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,37<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">2.<\/p><\/td><td width=\"363\"><p>Prosedur Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,60<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">3.<\/p><\/td><td width=\"363\"><p>Kecepatan Waktu Dalam Memberikan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,44<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">4.<\/p><\/td><td width=\"363\"><p>Pelayanan sudah sesuai dengan ketentuan tanpa biaya (Gratis).<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,93<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">5.<\/p><\/td><td width=\"363\"><p>Produk Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,50<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">6.<\/p><\/td><td width=\"363\"><p>Kompetensi\/Kemampuan Petugas dalam Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,54<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">7.<\/p><\/td><td width=\"363\"><p>Prilaku Petugas dalam Memberikan Pelayanan terkait Kesopanan dan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,43<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">8.<\/p><\/td><td width=\"363\"><p>Kualitas Sarana dan Prasaran<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,29<\/p><\/td><\/tr><tr><td width=\"47\"><p style=\"text-align: center\">9.<\/p><\/td><td width=\"363\"><p>Penangan Pengaduan Penggunaan Pelayanan<\/p><\/td><td width=\"161\"><p style=\"text-align: center\">3,36<\/p><\/td><\/tr><\/tbody><\/table><p>\u00a0<\/p><p>Maka untuk mengetahui nilai indeks unit pelayanan Kecamatan Antapani dapat dihitung dengan cara sebagai berikut:<\/p><p>(0,37 x 0,111) + (0,40 x 0,111) + (0,38 x 0,111) + (0,44 x 0,111) + (0,39 x 0,111) + (0,39 x 0,111) + (0,38 x 0,111) + (0,37 x 0,111) + (0,37 x 0,111) +\u00a0 = <strong><em>Nilai indeks adalah<\/em><\/strong><strong><em> =3,49<\/em><\/strong><\/p><p>Dengan demikian nilai indeks unit pelayanan Kecamatan Antapani hasilnya dapat disimpulkan sebagai berikut:<\/p><ol><li>Nilai IKM setelah dikonversi = Nilai indeks x Nilai Dasar<\/li><\/ol><p style=\"text-align: left\">\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a03,49 x 25 = <strong><em>87,30<\/em><\/strong><\/p><ol><li>Mutu pelayanan <strong>B<\/strong><\/li><li>Kinerja unit pelayanan Kecamatan Antapani adalah <strong>Baik<\/strong><\/li><\/ol><p>Adapun unsur pelayanan yang mendapat nilai terendah adalah unsur pelayanan <strong><em>Kualitas Sarana dan Prasarana <\/em><\/strong>\u00a0dengan nilai indeks sebesar <strong><em>3,2<\/em><\/strong><strong><em>5<\/em><\/strong><strong><em>.<\/em><\/strong> sedangkan nilai tertinggi adalah unsur <strong><em>Kewajaran Biaya\/Tarif Dalam Pelayanan <u>GRATIS<\/u><\/em><\/strong><strong><em><u>.<\/u><\/em><\/strong> \u00a0dengan nilai indeks sebesar <strong><em>3<\/em><\/strong><strong><em>,93<\/em><\/strong><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\/*! elementor &#8211; v3.15.0 &#8211; 20-08-2023 *\/ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]&gt;a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} Indeks Kepuasan Masyarakat 2023 \/*! elementor &#8211; v3.15.0 &#8211; 20-08-2023 *\/ .elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tabs-wrapper{width:25%;flex-shrink:0}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active{border-right-style:none}.elementor-widget-tabs.elementor-tabs-view-vertical 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[&hellip;]<\/p>\n","protected":false},"author":95,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"0","ocean_second_sidebar":"0","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"0","ocean_custom_header_template":"0","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"0","ocean_menu_typo_font_family":"0","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"0","omw_enable_modal_window":"enable","footnotes":""},"class_list":["post-3137","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/pages\/3137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/users\/95"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/comments?post=3137"}],"version-history":[{"count":5,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/pages\/3137\/revisions"}],"predecessor-version":[{"id":3146,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/pages\/3137\/revisions\/3146"}],"wp:attachment":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-antapani\/wp-json\/wp\/v2\/media?parent=3137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}