{"id":3820,"date":"2023-11-20T03:36:12","date_gmt":"2023-11-20T03:36:12","guid":{"rendered":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/?page_id=3820"},"modified":"2024-01-09T04:49:45","modified_gmt":"2024-01-09T04:49:45","slug":"indeks-kepuasan-masyarakat","status":"publish","type":"page","link":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/indeks-kepuasan-masyarakat\/","title":{"rendered":"Indeks Kepuasan Masyarakat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3820\" class=\"elementor elementor-3820\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-09c1cca elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"09c1cca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0117e2c\" data-id=\"0117e2c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eddd941 elementor-widget elementor-widget-spacer\" data-id=\"eddd941\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bdd26be elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bdd26be\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4326b87\" data-id=\"4326b87\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a1cedb9 elementor-widget elementor-widget-heading\" data-id=\"a1cedb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Index Kepuasan Masyarakat 2023<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42a452a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42a452a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6861a25\" data-id=\"6861a25\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71915ce elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"71915ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1191\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1191\" aria-expanded=\"false\">Semester I<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1192\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1192\" aria-expanded=\"false\">Semester II<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1191\" aria-expanded=\"false\">Semester I<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1191\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1191\" tabindex=\"0\" hidden=\"false\"><table width=\"946\"><tbody><tr><td width=\"47\">NO.<\/td><td width=\"363\">UNSUR PELAYANAN<\/td><td width=\"161\">NILAI UNSUR PELAYANAN<\/td><\/tr><tr><td width=\"47\">1.<\/td><td align=\"left\" width=\"363\">Persyaratan Pelayanan<\/td><td width=\"161\">3.33<\/td><\/tr><tr><td width=\"47\">2.<\/td><td align=\"left\" width=\"363\">Prosedur Pelayanan<\/td><td width=\"161\">3.29<\/td><\/tr><tr><td width=\"47\">3.<\/td><td align=\"left\" width=\"363\">Kecepatan Waktu Dalam Memberikan Pelayanan<\/td><td width=\"161\">3.39<\/td><\/tr><tr><td width=\"47\">4.<\/td><td align=\"left\" width=\"363\">Pelayanan sudah sesuai dengan ketentuan tanpa biaya (Gratis).<\/td><td width=\"161\">3.80<\/td><\/tr><tr><td width=\"47\">5.<\/td><td align=\"left\" width=\"363\">Produk Pelayanan3.35<\/td><td width=\"161\">3.35<\/td><\/tr><tr><td width=\"47\">6.<\/td><td align=\"left\" width=\"363\">Kompetensi\/Kemampuan Petugas dalam Pelayanan<\/td><td width=\"161\">3.24<\/td><\/tr><tr><td width=\"47\">7.<\/td><td align=\"left\" width=\"363\">Prilaku Petugas dalam Memberikan Pelayanan terkait Kesopanan dan Pelayanan<\/td><td width=\"161\">3.66<\/td><\/tr><tr><td width=\"47\">8.<\/td><td align=\"left\" width=\"363\">Kualitas Sarana dan Prasaran<\/td><td width=\"161\">3.39<\/td><\/tr><tr><td width=\"47\">9.<\/td><td align=\"left\" width=\"363\">Penangan Pengaduan Penggunaan Pelayanan<\/td><td width=\"161\">3.39<\/td><\/tr><\/tbody><\/table><table><tbody><tr><td>Keterangan : Jumlah Responden sebanyak : 300 orang<\/td><\/tr><tr><td>Maka untuk mengetahui nilai indeks unit pelayanan dihitung dengan cara sebagai berikut:<br \/>(NRR U1 x 0,11) + (NRR U2 x 0,11) + (NRR U3 x 0,11) + (NRR U4 x 0,11) + (NRR U5 x 0,11) + (NRR U6 x 0,11) + (NRR U7 x 0,11) + (NRR U8 x 0,11) + (NRR U9 x 0,11) =\u00a0<b>3.43<\/b><\/td><\/tr><tr><td><p>Dengan demikian nilai indeks unit pelayanan hasilnya dapat disimpulkan sebagai berikut:<\/p><table width=\"100%\"><tbody><tr><td width=\"50%\">a.\u00a0\u00a0Nilai IKM setelah dikonversi<\/td><td>=\u00a0<b>85.64<\/b><\/td><\/tr><tr><td width=\"50%\">b.\u00a0\u00a0Mutu Pelayanan<\/td><td>=\u00a0<b>B<\/b><\/td><\/tr><tr><td width=\"50%\">c.\u00a0\u00a0Kinerja unit pelayanan adalah<\/td><td><b>Baik<\/b><\/td><\/tr><\/tbody><\/table><\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1192\" aria-expanded=\"false\">Semester II<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1192\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1192\" tabindex=\"0\" hidden=\"hidden\"><table width=\"946\"><tbody><tr><td width=\"47\">NO.<\/td><td width=\"363\">UNSUR PELAYANAN<\/td><td width=\"161\">NILAI UNSUR PELAYANAN<\/td><\/tr><tr><td width=\"47\">1.<\/td><td align=\"left\" width=\"363\">Persyaratan Pelayanan<\/td><td width=\"161\">3.31<\/td><\/tr><tr><td width=\"47\">2.<\/td><td align=\"left\" width=\"363\">Prosedur Pelayanan<\/td><td width=\"161\">3.32<\/td><\/tr><tr><td width=\"47\">3.<\/td><td align=\"left\" width=\"363\">Kecepatan Waktu Dalam Memberikan Pelayanan<\/td><td width=\"161\">3.25<\/td><\/tr><tr><td width=\"47\">4.<\/td><td align=\"left\" width=\"363\">Pelayanan sudah sesuai dengan ketentuan tanpa biaya (Gratis).<\/td><td width=\"161\">3.68<\/td><\/tr><tr><td width=\"47\">5.<\/td><td align=\"left\" width=\"363\">Produk Pelayanan3.35<\/td><td width=\"161\">3.36<\/td><\/tr><tr><td width=\"47\">6.<\/td><td align=\"left\" width=\"363\">Kompetensi\/Kemampuan Petugas dalam Pelayanan<\/td><td width=\"161\">3.40<\/td><\/tr><tr><td width=\"47\">7.<\/td><td align=\"left\" width=\"363\">Prilaku Petugas dalam Memberikan Pelayanan terkait Kesopanan dan Pelayanan<\/td><td width=\"161\">3.39<\/td><\/tr><tr><td width=\"47\">8.<\/td><td align=\"left\" width=\"363\">Kualitas Sarana dan Prasaran<\/td><td width=\"161\">3.35<\/td><\/tr><tr><td width=\"47\">9.<\/td><td align=\"left\" width=\"363\">Penangan Pengaduan Penggunaan Pelayanan<\/td><td width=\"161\">3.73<\/td><\/tr><\/tbody><\/table><table><tbody><tr><td>Keterangan : Jumlah Responden sebanyak : 300 orang<\/td><\/tr><tr><td>Maka untuk mengetahui nilai indeks unit pelayanan dihitung dengan cara sebagai berikut:<br \/>(NRR U1 x 0,11) + (NRR U2 x 0,11) + (NRR U3 x 0,11) + (NRR U4 x 0,11) + (NRR U5 x 0,11) + (NRR U6 x 0,11) + (NRR U7 x 0,11) + (NRR U8 x 0,11) + (NRR U9 x 0,11) =\u00a0<b>3.43<\/b><\/td><\/tr><tr><td><p>Dengan demikian nilai indeks unit pelayanan hasilnya dapat disimpulkan sebagai berikut:<\/p><table width=\"100%\"><tbody><tr><td width=\"50%\">a.\u00a0\u00a0Nilai IKM setelah dikonversi<\/td><td>= <b>85.52<\/b><\/td><\/tr><tr><td width=\"50%\">b.\u00a0\u00a0Mutu Pelayanan<\/td><td>=\u00a0<b>B<\/b><\/td><\/tr><tr><td width=\"50%\">c.\u00a0\u00a0Kinerja unit pelayanan adalah<\/td><td><b>Baik<\/b><\/td><\/tr><\/tbody><\/table><\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\/*! elementor &#8211; v3.15.0 &#8211; 20-08-2023 *\/ .elementor-column .elementor-spacer-inner{height:var(&#8211;spacer-size)}.e-con{&#8211;container-widget-width:100%}.e-con-inner&gt;.elementor-widget-spacer,.e-con&gt;.elementor-widget-spacer{width:var(&#8211;container-widget-width,var(&#8211;spacer-size));&#8211;align-self:var(&#8211;container-widget-align-self,initial);&#8211;flex-shrink:0}.e-con-inner&gt;.elementor-widget-spacer&gt;.elementor-widget-container,.e-con-inner&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer,.e-con&gt;.elementor-widget-spacer&gt;.elementor-widget-container,.e-con&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer{height:100%}.e-con-inner&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer&gt;.elementor-spacer-inner,.e-con&gt;.elementor-widget-spacer&gt;.elementor-widget-container&gt;.elementor-spacer&gt;.elementor-spacer-inner{height:var(&#8211;container-widget-height,var(&#8211;spacer-size))} \/*! elementor &#8211; v3.15.0 &#8211; 20-08-2023 *\/ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]&gt;a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} Index Kepuasan Masyarakat 2023 \/*! elementor &#8211; v3.15.0 &#8211; 20-08-2023 *\/ .elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tabs-wrapper{width:25%;flex-shrink:0}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active{border-right-style:none}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:after,.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:before{height:999em;width:0;right:0;border-right-style:solid}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:before{top:0;transform:translateY(-100%)}.elementor-widget-tabs.elementor-tabs-view-vertical .elementor-tab-desktop-title.elementor-active:after{top:100%}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title{display:table-cell}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active{border-bottom-style:none}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:after,.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:before{bottom:0;height:0;width:999em;border-bottom-style:solid}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:before{right:100%}.elementor-widget-tabs.elementor-tabs-view-horizontal .elementor-tab-desktop-title.elementor-active:after{left:100%}.elementor-widget-tabs .elementor-tab-content,.elementor-widget-tabs .elementor-tab-title,.elementor-widget-tabs .elementor-tab-title:after,.elementor-widget-tabs .elementor-tab-title:before,.elementor-widget-tabs .elementor-tabs-content-wrapper{border:1px #d5d8dc}.elementor-widget-tabs .elementor-tabs{text-align:left}.elementor-widget-tabs .elementor-tabs-wrapper{overflow:hidden}.elementor-widget-tabs&#8230;<\/p>\n<p class=\"more-link\"><a href=\"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/indeks-kepuasan-masyarakat\/\"><span>Read More<\/span><i>&#43;<\/i><\/a><\/p>\n","protected":false},"author":58,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3820","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/pages\/3820","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/comments?post=3820"}],"version-history":[{"count":23,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/pages\/3820\/revisions"}],"predecessor-version":[{"id":5059,"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/pages\/3820\/revisions\/5059"}],"wp:attachment":[{"href":"https:\/\/multisite.bandung.go.id\/kecamatan-buahbatu\/wp-json\/wp\/v2\/media?parent=3820"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}